With all orders, if you are not 100% happy with any of the pieces received,simply return these items to us within 5 days of receipt for replacement or credit. The pieces must be sent back within 5 days, undamaged, and in their original bags with all the codes and prices intact.
Our Craftsmanship Guarantee: When it comes to the craftsmanship of our jewellery, we are so confident in the abilities of our artisans and the quality of their work that we offer a Lifetime Craftsmanship Guarantee against any manufacturing defect that arises in our jewellery.
We are very proud of our jewellery’s reputation for quality and while repairs and returns are next to non-existent, we recognise things can go wrong and should a manufacturing fault occur, we will happily rectify it – whether that’s to repair, replace or credit you for the piece.
When you buy from Vama Couture you are buying jewellery that meets our own personal standards for quality, style and value. Our Lifetime Craftsmanship Guarantee is our way of showing just how confident we are that no matter what piece of jewellery you buy from us, you’re buying a piece that will last its ultimate owner a lifetime.
Please note: Naturally, our Lifetime Craftsmanship Guarantee does not cover ‘normal wear and tear’ or damage caused by actions or incidents that compromise the integrity of the piece.